AI assistant and "eConsul": a range of new services is set to launch in the "Diia" app.

Fedorov announced the future plans for the application.

https://mind.ua/news/20284750-shi-pomichnik-ta-ekonsul-u-diyi-planuyut-zapustiti-shche-nizku-servisiv2025-02-06 07:20:47

The "Diia" application and portal is celebrating its 5th anniversary. During this time, it has introduced over 40 services and 130 offerings.

This was announced by the Minister of Digital Transformation, Mykhailo Fedorov, at the presentation of the AI competence center.

It is noted that an AI assistant will be introduced in "Diia," which Ukrainians can turn to if they encounter issues while interacting with the government. For partners looking to integrate "Diia" services, the AI chatbot "Natalka" is already operational.

According to him, the team is already working on it. "The assistant will autonomously understand which policy or ministry the issue relates to and will set specific tasks for the ministers that need to be resolved," the minister stated. The project will involve a team from the AI Center of Excellence, whose specialists are currently being sought by the center's leaders.

Among other future plans for "Diia":

services for drivers – "Diia" will expand the options for vehicle re-registration, add the ability to change the technical passport, register vehicles after customs clearance, etc.;
"eConsul" – Ukrainians abroad will be able to order a foreign passport or ID card, a driver's license, a taxpayer card, and collect them at their location;
"eNotary" – an electronic system will be introduced that integrates all notarial processes;
name change – a comprehensive service for document reissuance upon name change will be available;
digitization of services related to death (in the first phase – obtaining a death certificate, state registration of death, data transfer to registries, and arranging burial assistance).

Background. Earlier, Mind reported that an AI assistant could appear in "Diia" to accept citizens' complaints. By 2030, Ukraine aims to be among the top three countries in the world in terms of integration and implementation of AI solutions, stated Minister of Digital Transformation Mykhailo Fedorov.